Car Pros Kia of Carson Testimonials

My wife and I set out last Saturday morning to buy a Kia Spectra from a dealership close to our home in Orange.  Kia was advertising a $4000 rebate in conjunction with the $4500 cash for clunkers allowance and the local dealer had an ad in the paper showing the Spectra for $5990.  When we got to the dealer a salesman there told us we needed more documentation than what we had with us, (an additional years registration and proof of insurance.)  Disappointed, we returned home to look for the needed items and when we couldn't find them resigned ourselves to waiting until Monday to go to the DMV to try to get all that was needed.

I recalled seeing TV ads for Car Pros and decided to email them, explaining what had transpired at the other dealer.  I asked not to be called and received the e-mail from a Car Pros Customer Care Representative.  While I was reading the email, someone called me from Car Pros.  They apologized for calling but said they thought that they could help me and asked if I would like to speak to a salesman.  I agreed and was put on hold for a short time until the phone was picked up by a sales man who identified himself as "Alabama."  Alabama convinced us to drive the 40 miles to their dealership.  Driving over, the wife and I discussed all the negatives of buying from a dealer far away from home but decided it was worth looking into.  Once there we were surprised to see such a busy car dealership.  While we worked our way across the lot towards the showroom, we were approached by three different salesmen.  We told each one that we were there to see Alabama, and each one directed us to where we could find him, were very courteous and left us alone to look at the different cars.  We were not pressured by anyone, none of the other salesmen shadowed us or tried to steal the potential sale.  I have walked out of many dealerships over the years because of the over aggressive sales men and it was very pleasant not to be treated that way. Once inside the showroom we finally met Alabama and again were pleasantly surprised.  First impressions were that we were dealing with a car sales man/gentleman, a very rare breed.  Over the course of the afternoon we drove a couple of Spectras, decided that we wanted the EX model and were disappointed when all they had left were LX's due to the rebates and the cash for clunkers deal.  Again, Alabama showed his professionalism and his years of experience. Without any pressure he asked if we were thru, straight out.  My answer was... he was going to overwhelm us with a deal.  To make a long story short, he did.  The money was about the same as it would have been at another dealer, the dealer added an alarm system/keyless entry, one of the items we liked on the EX and we drove home that evening in our new Spectra. I cannot speak highly enough about their professionalism.  I can only assume that the lack of high pressure selling is a Car Pros way of doing business.  Everyone I dealt with from the Customer Care Representative on the website, thru the operators on the phone system, the other sales men who greeted us, our sales man Alabama and the finance person who finalized everything we were treated professionally, courteously and with respect every step of the way.  I will certainly refer anyone I know...

Thank you,

Ralph & Judith

- Ralph & Judith

...Alabama took his time showing us the cars, their features, prices, etc.  He did not try to get multiple customers while dealing with us, rather he stayed with us, knowing that we may not even purchase a car.  As things turned out, we actually bought two vehicles, a Specra and a Sportage....We now have two new and reliable cars to replace out older ones....

- Len and Maria, Los Angeles

I just spoke to my friend ... who is now the proud owner of a new Sportage.

She and her father were treated very, very well by Marwwan and staff at Car Pros. In fact, her father (who is 68) said he had never had such a pleasant experience in his life.

Please thank all those involved.

- Ian, Vice President, Marketing--Kia Motors

My daughter and I would like to express our appreciation for the professional service we received while purchasing a 2007 Sportage. 

Our personal thanks to Marwan... for insuring that we would receive his utmost concern and care in making the day pleasant and happy for us.

Mr. Joseph "Art" Salah was our sales consultant.  A well versed man about the Kia, who listened to my daughter's needs and wants and promptly directed us towards what he knew she wanted. My daughter and myself were impressed with him and liked his way of working out the perfect sale for us. Definite asset to your staff.

Finance put the final touches on everything by explaining the finances and contract. Answered all questions and most of all, quick and efficient.

We will be recommending your dealership to friends, family and business associates.

Thanks for the happy and joyful time in making car buying a pleasure.

- The Downing Family

I wanted to take a moment to write you and to let you know that we are so happy with the customer service we receved from your dealership...

[We visited another local dealership and] compared to your office they were so unprofessional and dishonest... We really enjoyed the process for once...

I was so impressed with the professionalism of your staff. Everyone was dressed so nice and the all treated us as if we were their clients.

I just wanted to say thank you to Alabama for being so kind and thoughtful....When we got to Car Pros, I was cold and Alabama let me wear his coat.  I will continue to refer all the people I know who want to buy a car....I would also like to say that it was great the way Finance helped out and stayed late to finish our contract....

You have such a great staff at your dealership and we will continue to refer anyone we know to go to Car Pros Kia of Carson.

- Evangelina

Please let me take the opportunity to share my experience in buying a Kia Rondo from Jesse Olivares...  I was actually waiting for some service on my Kia Amanti.  I was on my way to the Quiet Waiting Room, which I truly appreciate, by the way, when Mr. Olivares asked how he might be of help.  I wasn't actually intending to purchase a vehicle, but I wanted to begin looking for the future.  Jesse showed me three different vehicles, all meeting my needs.  I was quite impressed with the friendly way Mr. Olivares discovered what I needed in a car. His casual, but thorough approach made the car buying experience perfect for me.  It was a pleasure doing business with Jesse Olivares.

I must tell you how nice it was to sit at the casual tables in your showroom.  It was a much friendlier situation than being boxed in a tiny room, with the salesperson constantly leaving the customer to stare at the four walls. I liked how I could see where Mr. Olivares was when he was discussing my sale with the sales manager.  I didn't feel like secrets were being told about me, as I have previous car-buying experiences.

And I would also like to share with you my positive experience with finance.  Although we met in his office, it was not intimidating and he didn't leave me at all. He was efficient and quick, making the signing of the documents painless. He was friendly and knowledgeable. It was a pleasure to work with him also.

Thank you Mr. Phillips, for employing such capable and genuinely friendly staff members. I am sure your business is prospering because of your insightful leadership, and the good people who represent you.  I wish you continued success, and offer my appreciation for a job well done!

- Happy Customer

Mr. Phillips & Alabama:

..."thanks" to your amazing, dedicated and professional staff. 

I came up to Car Pros early on Black Friday. I came up to Car Pros after doing the rounds at the various car lots and then just as I was thinking everything was going against me, there it was in your lot, my car was waiting for me.

I came up to Car Pros with a hole in my heart. I lost my husband 3 months ago at the age of 60 with a heart attack ... then I got into an accident by someone running a stop sign and taking all I had left which was my car... Then I had the good fortune of running into quite a Southern gentleman, a Sales Rep of yours, Alabama.  I do not have the words to describe the kindness and caring and concern he showed while fully understanding my situation....

Alabama is a credit to your business. He never pushes; he understands and works with what he has and what the customer has available to work with, he makes the whole car buying experience a pleasant one. All I can say is "Wow" - what a cool dealership... keep up the good work it makes you look good, so good. Kindness heals!!!!!!!!It really does.

- Mrs. Johnson

Issa Hall took care of the paperwork, even though it was 10:30pm; he remained in a cheerful and professional mood!

Our second purchase...processed by Ms. Delilah Kohan...she was very thorough in explaining everything involving warranties, extensions, roadside service, etc....

I'm sure that you are fully aware and prod of these members' work ethics, dedication and professionalism....We are all aware of some of the horror stories about going to dealerships...I wanted to let you know that we had a pleasant experience at your dealership and I have already made three recommendations to friends to check out opportunities for a good deal and work with courteous and professional employees!

- Professor, L.A. Harbor College